Process Documentation and Standardization

Whilst many organizations have invested effort and cost over time in their documentation and standards, aligned with governance, generally many of these documents are not available for the entire organization to use, posing a high risk to the organization.

The most common cases are often:

• out of date – often done for a past project
• Incomplete – only certain areas documented
• not shared – only accessible to the authors who created the documentation
• not standardized – documented using different tools and standards, only understood by the authors who created the documentation
• Governance –documents to be used by all

Rethink Management specializes in assisting organizations to document their full business process scope, from management processes for controlling the business, to the core operational processes for executing the core activities of the company, and then to the support processes that keep the operations functioning smoothly.

In order to ensure the success of these projects, Rethink Management provides the following core assistance:

• Developing the documentation standards to be followed, so as to ensure that all processes have the same look and feel, are decomposed using the same levels and level of detail, and that the processes are easily understood and locatable
• Guidance in terms of ensuring that the repository serves the needs of the broad range of stakeholders and so gains broad support via providing the planned benefits
• Guidance in terms of the measures, structures and support processes required to ensure that the process repository becomes and ongoing value adding facility
• Providing a team of experienced resources to assist with implementing a first phase of the repository so that the value of the facility can be demonstrated early on in order to gain broad buy-in for full implementation
• Training of client resources who will maintain the repository on an ongoing basis